Overnight Guest Service and the Cost of After-Hours Gaps
A guest arrives at 1:47 a.m. Her flight was delayed twice, the connection was missed, and the last leg required a rental car from an unfamiliar airport. By the time…
A guest arrives at 1:47 a.m. Her flight was delayed twice, the connection was missed, and the last leg required a rental car from an unfamiliar airport. By the time…